Terms of Service

Last updated: May 2026

Terms of Service

Welcome to Sorvenra! These Terms of Service govern your use of our website and the purchase of our products. By accessing or using our site, you agree to be bound by these terms.

1. Our Business

Sorvenra is an online made-to-order store. All products are custom manufactured after your order is placed. We do not keep pre-made inventory and do not operate any physical retail stores.

2. Acceptance of Terms

By placing an order on Sorvenra, you confirm that you have read, understood, and agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Refund Policy.

3. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our website and make purchases.

4. Orders and Payments

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product information.

Payment must be made in full at the time of checkout. We use secure third-party payment processors (Stripe). By placing an order, you authorize us to charge your payment method.

5. Made-to-Order Products

Because every item is produced specifically for you after purchase, all sales are final and we generally do not accept returns for change of mind, incorrect size/color selection, or other customer errors. Please see our Refund Policy for details on damaged or defective items.

6. Pricing and Taxes

All prices are shown in USD and exclude shipping and applicable taxes. Taxes will be calculated and shown at checkout where required.

7. Shipping & Delivery

Delivery times are estimates only. We are not responsible for delays caused by shipping carriers, customs, or other external factors. Please refer to our Shipping Policy for more details.

8. Intellectual Property

All content, designs, logos, and images on this website are the property of Sorvenra LLC or our licensors. You may not use, copy, or reproduce any content without our prior written permission.

9. Prohibited Conduct

You agree not to:

• Use the website for any unlawful purpose
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Resell our products without permission

10. Limitation of Liability

To the fullest extent permitted by law, Sorvenra shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability shall not exceed the amount you paid for the specific product in question.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the website after changes constitutes your acceptance of the new terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to conflict of law principles.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)